10 +

YEARS OF
EXPERIENCE

10 +

YEARS OF
EXPERIENCE

Our Vision Is To See All Australian Homes And Businesses Powered By Renewable Energy

Victoria Best Solar Installation & Heating Cooling Company

Power your property with renewable energy by choosing Online Air and Solar for solar panel and battery storage installation. From residential solar and commercial solar Panels to Solar Heat Pump Hot Water Systems and batteries, our CPC accredited installers specialise in installing almost any capacity of system to improve your home’s thermal comfort and lower energy costs. Online Air & Solar is proud to be one of most experienced solar panel Installer In Melbourne providers, established and trusted in Australia.

Our Mission & Values

  • Client Focused
  • Professionalism
  • Collaboration
  • Trust

OUR SERVICES

Produce Your Own Energy With Solar

How We Can Help You?

By harnessing clean and renewable energy directly from the sun, solar panels reduce the dependence on grid supply, thereby decreasing your electricity bills and making you self reliant Switching to solar is an economically and environmentally viable option for both residential and commercial properties.

Our energy efficient and long-lasting solar panels bring technology and service under one roof to deliver exceptional results. With Online Air and Solar, you will

  • Get a lowest price quote
  • Get a FREE no obligation energy consultation
  • Get a FREE Roof Design and System Performance Report

OUR PARTNER - TESLA (Powerwall)

The most advanced solar battery storage

Online Air and Solar is a proud retail partner of Tesla Powerwall. Powerwall is a home battery that stores energy so you can use it day or night and self-power your home. It can provide backup power by itself or can easily integrate with solar to provide your home reliable, clean energy 24/7. With Powerwall, you gain continuous and backup power, even in the event of a grid outage.

OUR PARTNER - Enphase 

The Revolutionary IQ8 Series
Our smartest micro inverter ever.

  • Productivity – If a panel is shaded or obstructed, the others still deliver maximum output.
  • Reliability – No single point of failure.
  • Durability – IP67 rated, meaning they can endure just about anything.
  • Safety – Zero high-voltage DC.
  • Design – Perfectly sized for every every roof. Distributed architecture means they can adapt to complex roof layouts.
  • Monitoring – One beautifully designed app for everything – track energy production and consumption from the palm of your hand.

Google Reviews

Customer Reviews On google

Online Air & Solar
4.8
Based on 252 reviews
powered by Google
Wayne GrayWayne Gray
01:28 07 Oct 24
Excellent Service & High Quality Workmanship. Resh and the team were amazing especially after I spent nearly 1 year of investigating which batteries I would get installed and asked so many questions. I had many issues from other installers giving me BS, but Resh gave me honest information and never became pushy just to get a sale. On the day I got my 2 Tesla batteries installed, the team were amazing, again so helpful with all my questions and explaining all setups aspects. Their quality and finish was first class. I certainly recommend Online Air & Solar.
Amanda LewisAmanda Lewis
03:44 02 Oct 24
Mei LooMei Loo
05:50 01 Oct 24
Trying to call them so many times. Their line nobody pick up. I start worrying about the warranty
Jason TaupauJason Taupau
07:07 26 Sep 24
Satisfied customer with consultation to the installation. Will definitely recommend online air and solar to family and friends.Thank you Online Air & Solar for a pleasant experience.
Jaime CamargoJaime Camargo
07:28 24 Sep 24
To be totally honest I was very worried about the installation process, many histories about dodgy installers and companies online. But Online Air & Solar has provided the best service ever from the quoting, application for my rebate and installation. Friendly and knowledgeable staff, I highly recommend them if you are looking for upgrades or changing from gas to energy.
Petra ReidPetra Reid
04:14 23 Sep 24
The team were on time, and ready to go as promised. Very professional and informative at all times. We would highly recommend them for any work required. Thanks guys for a great job.
TalofaPinaTalofaPina
07:34 16 Sep 24
Brendan and the Online Air & Solar team rocked up at the agreed time and just got stuck in with installing our ordered solar panels + inverter. Totally super efficient guys. Well mannered, polite and friendly. Very knowledgeable of their products and trade. Totally recommend!
Professional on time, well spoken ladsGreat job, thank you very much
Domenic CuzzillaDomenic Cuzzilla
07:14 06 Sep 24
Well what can I say about online Solar other than we couldn’t be happier with the service we recieved from start to finish.Alroy and the team advised us on what system would suit us for our home.Then came the install, the team on the ground were as knowledgeable as the sales team and friendly.It is a bonus when you have so many trades onsite at the same time and you notice the difference, we would recommend Online Solar to everyone who would appreciate a pleasant transaction with no hiccups.Well done Online Solar team..
Carlos TejedorCarlos Tejedor
05:25 12 Aug 24
Rick and the team did a great job with minimal disruption to my day, arrived on time and completed the project earlier than expected and cleaned the site before departing. Highly recommended
Paul CiniPaul Cini
07:19 08 Aug 24
Great service would recommend to anyone
Victor Nieto FerrerVictor Nieto Ferrer
06:07 07 Aug 24
Today I upgraded my solar panel systemThe online air and solar provided the service that exceed my expectationsVery polite people and explain very well the job to be performed and how it will work the new systemSo excellent and qualified techs
SamanthaSamantha
05:11 06 Aug 24
I couldn’t recommend the Online team more. They did a fantastic job in my grandmothers house and we are very happy. Customer service 10/10, install team 10/10. Thank you Rob, Ashlee, Callum and Joel.
RR
14:26 22 Jul 24
Rick and his team is the bestThey have installed solar system in my place at Wollert. Thanks a lot Rick
craig shawcraig shaw
07:29 18 Jul 24
All good, quick and professional.
Andrew PriceAndrew Price
02:28 05 Jul 24
I have nothing bad to say about the team at OAS.Great service & professional conductThe lads on the crew did great work for my property and I'm already reaping the benefits even on these cold, cloudy winter days.
Andrew DowneyAndrew Downey
08:31 29 Jun 24
Our gas hot water cylinder burst, the team were quick to respond, efficient with installation and the workmanship was top notch. We are very happy to have switched to a more economical and sustainable hot water system.
komninos zervoskomninos zervos
03:40 26 Jun 24
my pv generation and battery levels are not showing on sma sunny portal or origin account. OAS was prompt in making an appointment(thru origin), on-time at appointment, technician pleasant, but ineffective in solving my problem. unfortunately the matter is still unresolved. see attached photos.
Chaminda SenanayakeChaminda Senanayake
07:48 16 Jun 24
Great experience with the young team who installed our system in short time. Explained how things worked. They conducted work safely and kept clean during and after the works completed.
Kerri OsborneKerri Osborne
05:25 12 Jun 24
Very helpful and efficient with installing solar panels.
Sintasan RajSintasan Raj
05:31 05 Jun 24
The installation team was professional and respectful to Customer. Explained process well. Took care of everything thing ensuring no damages to property. The site was left tidy.
Herbert TreutleinHerbert Treutlein
03:43 03 Jun 24
I have been a customer of Online Air & Solar for a couple of years now to help moving away from gas appliances. About two years ago they installed a ducted split-system air conditioner (heat pump) in our house to replace the gas heater. This was the best upgrade to house and I am very happy with the purchase. The Online Air & Solar team is very professional, friendly and helpful. Their support is responsive and excellent in case there is a small or major problem. I had the system serviced just a few weeks ago and this was professionally done like always. I definitely recommend Online Air & Solar.
Jan GoudeyJan Goudey
06:32 30 May 24
"I had a fantastic experience with Online Air and Solar today. The team was incredibly efficient, courteous, and respectful. They completed the job quickly and left the place spotless. I am extremely pleased with the service provided. A big thank you to all the individuals who assisted today!"Jan
Richard FrenchRichard French
06:41 28 May 24
Brendan and the crew did a great job installing my origin solar panels.
Anthony GunnAnthony Gunn
06:55 23 May 24
Thank you for your professional service, from start to finish very reliable and easy to deal with. The installers were very efficient and professional also. Well done Online Air & Solar, great to do business with you.Yours Truly,Anthony Gunn.
Marianne ShiresMarianne Shires
00:42 23 May 24
Excellent service provided by Robert and his team was a smooth professional process from booking all the way to installing. Thanks
jacob trevittjacob trevitt
01:49 20 May 24
Got a quote from James who helped me set up the rebate and everything thing else for the solar panels, then about a week or two later had there team come around and do the install everything went well and they did a great job, mo complaints what so ever
Anica CampbellAnica Campbell
08:24 13 May 24
Very happy with workmanship. Got my solar system back online
Beatrice WorkoloBeatrice Workolo
05:00 29 Apr 24
Hey guys,I just thought it would be very important for me to let everyone out there know, that Online Air Solar is the best company to deal with as far as solar is concerned. If you’re gonna put a Solar in your house or on top of your roof, online Air solar is the very best in this business. They are very professional, time management is excellent and customer service is ridiculously great. Resh was amazing in organising everything in a short period of time. Thanks Resh, good work, I’ll recommend you to anyone at any time.
FarooqFarooq
05:21 22 Apr 24
You can expect a quality service with reliability. Overall, I am very satisfied!
Mairaj NizamMairaj Nizam
06:48 17 Apr 24
I had the solar system installed today and the team was on time and professional with their work.
Edwina VegaEdwina Vega
00:46 17 Apr 24
We met with Tanvir who gave us a detailed quote on the spot and recommended a great installer who did the job two weeks later. Very happy with our warm house with new central heating and cooling!
PeterPeter
06:19 14 Apr 24
On-time & hard working people, excellent work and cleaned up after, explained in details the operation of the system and also showed how to operate the app on mobile phone - 5/5.
Marty CarsonMarty Carson
06:36 10 Apr 24
The tradesmen who attended my property to fit a new reverse Heating & cooling unit were at all times polite, courteous and very respectful with all aspects of my home. They were a pleasure to deal with and at the end of the day, very simple explanations were given into the operating procedure of the new unit. They are a credit to their company Online Air & Solar.
Julie GarreffaJulie Garreffa
05:49 10 Apr 24
Process was great on time. Great communication skills, Callum A1 grade and team, were knowledgeable, polite and did a great job. No issues √ excellent job thank you. Recommend you guys anytime cheers Julie and Suzanne
Mikey Dreamer LamMikey Dreamer Lam
23:53 08 Apr 24
Initially, we had our solar installed with the team at Online Air & Solar. We were extremely happy with the installation and service in general, everyone involved was really helpful and professional, from Tanvir to Rick and the team.So naturally, after our old hot water system packed it in, we didn't hesitate to seek out OAS again, and this time, it was even better. From Thursday's night when we found our hot water died to the phone call to Tanvir the next day, we had our brand new heat pump installed by Saturday's afternoon. We were beyond belief as we didn't expect to have done so much sooner.So again, thank you very much to everyone at the OAS team, we really appreciated what you have done our family, and we wouldn't hesitate to recommend your service to anyone who'd be interested.Also, a special mention to Steve from Trigger Plumbing PTY, without whom, all of this wouldn't have been possible. Initially, the installation was scheduled for the following week. After a quick chat with Steve, he went above and beyond to have his team arrived on Saturday morning to install the Heat Pump hot water system for us and completed the installation by midday. Once again, we're also very appreciative of you, Brydon and Lachlan in making it all possible in the short amount of time, super impressive to say the least, so thank you very much to you all.
T CT C
05:12 08 Apr 24
Thank you Online Air And Solar for the professional and seamless installation of our new solar system. Brendon and his team were fantastic. Explaining all site and operational considerations and ensuring our system would meet expectations. Excellent workmanship, communication and finished product. Thank you.
anita matcottanita matcott
23:11 02 Apr 24
On time very organized and very efficient. Great company to deal with
Matthew BeasleyMatthew Beasley
00:17 02 Apr 24
I had quotes from SolarQuotes. I went with Online Air and Solar for 20 kW of Enphase batteries (4x 5 kW units), with a VPN plan through Nectr.They were floor and wall mounted indoors. Online Air and Solar made an effort with the aesthetics of the install, which I really appreciated as we recently renovated. Their guys were polite and efficient.As for the Enphase batteries, they weren't the cheapest but I was looking for the LFP chemistry for longevity and I also felt that the Nectr plan was excellent value.All up, very happy with the final sequence of SolarQuotes to Online Air and Solar and Nectr.
SamSam
03:31 27 Mar 24
Brendon and team installed the solar panels at my home. They were on time and explained me what they are doing in every steps. They helped me to set up the app and explained how to use it. Decent job done. Very happy with them. Highly recommended 👍
Andrea MoonAndrea Moon
03:40 25 Mar 24
Very happy with the installation of solar panels today, Rick and the boys were very professional, arrived on time, explained the process and how to use and understand how it all works, we have been informed an inspector will arrive in 10 days so we are looking forward to starting the process
Darren WheatleyDarren Wheatley
09:06 19 Mar 24
Online air & solar supplied & installed my system over 5 years ago. I contacted them due to a warranty is with one of my inverters. I rang them yesterday to book in a technician to install the new replacement parts that arrived in the morning. That afternoon they sent me a sms to confirm the installer will be out tomorrow (next day) between 10:30am - 12:30pm. The installer arrived on time & successfully completed the job. Extremely happy with this company from initial install to 5 years later warranty works. Big thumbs up. 👍
Stuart KennieStuart Kennie
06:19 15 Mar 24
From the outset, I was thoroughly impressed by the exceptional customer service provided by Resh at Online Air. Not only did he offer me a solar installation solution that was remarkably affordable compared to others I had researched, but it also boasted top-tier quality. Opting for an 11.21KW system has proven wise as our electricity bills have plummeted significantly. We went to the Goodwe Inverter and Deponghi Panels and they are performing so well each day.Following Resh's initial engagement, Jack conducted our onsite appointment, further solidifying our positive experience with his invaluable advice and outstanding customer support. We opted to upgrade to the sleek black racks to seamlessly complement our tiles, and the result is nothing short of impressive.The installation team's efficiency was remarkable, completing the task swiftly without a single cracked tile. I cannot recommend Online Air and Solar highly enough. For those seeking the best value in the market without compromising on product quality or installation expertise, look no further.
fiorella dall'estfiorella dall'est
04:02 13 Mar 24
Very efficient and well done thanks Ashlee
Wan-Ju YimWan-Ju Yim
01:13 29 Feb 24
A handyman by the name Joel was kind, professional ,informative and generous.Nothing to be desired more. I am quite happy with him.
Tanika BonniciTanika Bonnici
05:31 26 Feb 24
This company was very efficient for call backs when we showed interest in getting solar panels. Once quotes were finally set after a lot of back and forth the jobs were booked and then cancelled up to 3 times because the part needed was not in stock.The workers that came out and installed the Solar Panels were fantastic, couldn't fault them.As for the company suppling the solar panels, I couldn't be more disappointed. After installation they were very hard to get in contact with, would be told someone would call us back but never heard anything.After installation, we were never told when someone would come out to turn on our solar panels, therefore we missed when he came out.Our solar was turned on by the 24th of December, we thought we were all good! However I have since received an electricity bill. I have now found out that this company never told my Electricity company that we have solar.This has been yet another battle to attempt to speak to someone. Feb 2024 and still received no word of why my electricity company was not told sooner, and yet to resolve the whole issue. 19 Solar panels installed late December 2023 and still no benefits.
AngeliqueAngelique
06:14 21 Feb 24
Customer service is next to none. Solar panels look great. We’ve had some teething issues and sometimes can’t be helped but this company is immediate and highly responsive. Full stars.
Robert TaylorRobert Taylor
03:38 21 Feb 24
We found the installers were very professional ang and answered all the questions I asked
Kim HinesKim Hines
07:08 19 Feb 24
Fantastic service from booking in for my solar installation all the way through to installation day. The team arrived right on time and did a great job of installing my panels. Very happy with the service and the communication I received throughout the process.
Gogo HadziGogo Hadzi
02:58 13 Feb 24
The installation was seamless and efficient. I highly recommend Online Air & Solar. Their expertise, professionalism, and exceptional customer service was outstanding!
Francesco OttobreFrancesco Ottobre
07:49 10 Feb 24
We contracted Rob to install refrigerated aircon at ours, he was on time, under budget and the team really delivered. Our house is nice and cool and it didn't break the bank, best of all Rob and the team made it easy. I called on the Monday and by Wednesday everything was installed in time for the weekend heat.
Polly MorganPolly Morgan
05:03 10 Feb 24
We knew that this was the company to go with from the outset. Tanvir, one of the consultants was very knowledgeable and really understood our brief. The installation took place as planned and the team was efficient and tidy.Other companies suggested that installation on a property like ours was going to be problematic- it was a 70’s unit with terracotta tiles. It was absolutely fine.I strongly endorse this outfit. Thanks folks.
Stuart PeaceStuart Peace
01:13 06 Feb 24
At the beginning of summer we decided to get a solar and battery system, our original installation date was late November 23, after several cancellations our panels we installed on Dec 30, the panels couldn't be turned on at this point due to a missing part. We were told it would be top priority to finish the job. The panels were eventually completed and turned on 29 of January 24. Battery still couldn't be installed but we would be top priority to have the job completed. It's now Feb 6 and we've had our 6th date for completion and nobody showing up.When we call the office to find out what is going on we are told somebody will call us back, not once has anybody called us back.Its been over 2 months and we still have no idea when the system will be completed or how many more days somebody will need to take off work and then have nobody show up.
Rajdeep kaur GrewalRajdeep kaur Grewal
06:22 01 Feb 24
Very good and quick service. They explain everything before start and after finish as well so overall we r happy with the installation.thanks
treg manhikatreg manhika
10:27 31 Jan 24
Very efficient and friendly
Osman NordalOsman Nordal
04:32 30 Jan 24
Great service. Highly recommended. Did a fantastic job and very easy to communicate
ozgur inceozgur ince
07:13 24 Jan 24
Ozgur InceOzgur Ince
00:55 20 Jan 24
Shaji AiyyappanShaji Aiyyappan
19:11 19 Jan 24
Very professional organisation
Geoff MelbourneGeoff Melbourne
09:05 10 Jan 24
Very professional friendly and dedicated to finding the problem quickly, extremely happy with the service, thank you
Daniel FryDaniel Fry
06:51 08 Jan 24
Online air installed a 10kw solar system at our place. The quoting process was simple, the installation was quick and very professional. I highly recommend Online air and solar if you are looking cut energy costs.
Andrew CarrAndrew Carr
07:01 13 Dec 23
Admin were very responsive and helpful. Tradesman (rick) was very friendly, on time and efficient. Would definitely recommend him.
Luís Paulo BoglioloLuís Paulo Bogliolo
10:16 11 Dec 23
Unfortunately I booked an installation a month in advance, they were very nice and good at communicating, did a house inspection but then forgot to tell me they couldn't do the service and I was only advised when I called to confirm the installation time. They were also not good at considering better options for installation which other companies quickly found. This resulted in a month's delay for me.
Andrew AndreaAndrew Andrea
17:55 06 Dec 23
I am very happy with the team from Online Air & Solar very professional workers I felt confident job well done installing the solar system. Thank you very much. Andrew Andrea.
Manfred FabigManfred Fabig
07:06 01 Dec 23
Very professional, reliable and on time
Aaron De La MoteAaron De La Mote
06:00 20 Nov 23
This is the third time using online air and solar for solar projects, this time being my own home.Always responsive, good installers, good competitive price and options to suit individual budget and system requirements.Really happy with the quality of the install and after the fact care and support.
Theu Theresa NguyenTheu Theresa Nguyen
02:42 13 Nov 23
Good consultancy; good price for best products; clear papeworks and skilled installation. Fully recommend
Chandran GunaChandran Guna
09:32 11 Nov 23
We had solar panels and battery installed as part of Reposit no bills.The good:Professional team who knew what they were doing. Explained changes that needed to be made based on the initial proposal. The team also explained the step by step process. It took longer than expected to have the whole system installed (bad weather prevented them from getting on the roof) etc, but at the end the job was done well.What could be improved:There were lots of bits of ends of wires and screws lying around outdoors - I appreciate it was challenging due to rain and wind one one of the days but I thought more could have been picked up.
mary Allura45mary Allura45
07:00 03 Nov 23
The young men were amazing worked very hard and very well spoken thank you so much
Trevor HernyTrevor Herny
00:26 28 Oct 23
The Team at Online Air & Solar were fantastic, led by Lincoln King! They were on time, communicated effectively, and were done on time. I have great appreciation and confidence for the work they have done. Would highly recommend! 💯
Ainslie EllisAinslie Ellis
05:57 25 Oct 23
Team turned up on time. Were polite and courteous. Provided a full informed run down of the system. Would recommend.
Michael SilvaMichael Silva
07:27 19 Oct 23
Great team arrived promptly to install panels . Worked well together, efficient and professional. Lead electrician Callum was fantastic and answered all questions clearly. Very happy with the whole experience . Highly recommend OAS .
Very happy with the solar panel installation by OAS they were very efficient and professional, set up the app for us, and showed us how everything worked.
Parthena MansonParthena Manson
03:08 13 Oct 23
So happy with the work men and workmanship communication and the quality of the products.
Marco CincottaMarco Cincotta
08:57 28 Sep 23
That's wonderful to hear that the professionals who installed your solar system did an excellent job! It's important to have reliable and skilled individuals working on such projects. If you have any more feedback or if there's anything specific you'd like to share about your experience, feel free to let me know.
Guddz GonzalesGuddz Gonzales
05:19 28 Sep 23
The crew was friendly and very knowledgeable. I'm impressed. Highly recommended.
Alexandra ZikouAlexandra Zikou
03:38 26 Sep 23
Excellent customer service by Tanvir. Responded quickly to calls and e mails and patiently answered all our questions . We and booked in for installation of solar panels and chose this ompany because of the excellent reviews and customer service. Highly recommend Online Air and Solar.
Jo DouglasJo Douglas
02:06 25 Sep 23
The install of my solar today was fantastic, the team arrived on time, we’re polite and courteous at all times, used the appropriate safety equipment and had the job done quickly with nothing left behind. Even assisted in moving a few heavy items in my garage to make way for the inverter. I would highly recommend them!
Nick ClarkeNick Clarke
03:55 14 Sep 23
Highly recommend. The sales manager (Resh) took the time to explain all my options and was patient with me when requesting various amendments to the quote to tailor it to suit what I wanted, Ashlee was communicative leading up up to the install to keep me updated, and then Lincoln and the team installing it on the day took the time to work through a plan for the inverter location and cable route to suit my needs. I was left feeling they genuinely cared about my concerns/requirements and went out of their way to accommodate them. I'm not sure if Online Air and Solar had any influence with this or if I got lucky but the post install inspection was completed within 2 days (with no issues raised). Now up and running with solar. Thanks all!
Joe BellmuntJoe Bellmunt
00:15 14 Sep 23
Great friendly service. Installed a 13.2kw system (30 panels) in one day. Cleaned up and took all the rubbish away. You would not know the panels are on the roof.
TonyTony
10:10 13 Sep 23
Had our Solar Panels fitted by Online Air & Solar. They did a great job and were very professional, they explained everything in a way for me to understand and answered all my questions.They were at my property early and finished up earlier than I expected. I highly recommend Online Air & Solar to anyone looking at getting solar panels fitted. Thank you to the whole team. 👍
SamySamy
10:44 05 Sep 23
We had our solar installed by online air & solar . Great job, the team leader was very efficient, professional and courteous . The staff were profession and competent. It is not often that work conducted in a professional manner. Great job guys, well done. Keep up the good work.
Ann RustAnn Rust
22:40 04 Sep 23
Professional serviceExplained options available and worked out what was best suited to my needsFelt like this was a trustworthy companyWould highly recommend
Steve TalevskiSteve Talevski
04:14 31 Aug 23
Tyler (and dog) was on time, professional and friendly. He clearly explained the process and really looking forward to the installation process which I will add more comments and photos to my review, so far a definite 5 stars.My Powerwall has been installed and the entire team was professional and they did an extremely neat job. They explained everything on the day and made sure all was perfect on the Tesla app before they left. I highly recommend Online Air and Solar and getting a Powerwall with Solar. I’m very happy.
gabriel calotgabriel calot
09:37 28 Aug 23
Excellent job for my 9.5 KW installed. Neat and precise.
Ana Meljen QuachAna Meljen Quach
12:48 25 Aug 23
John made the process of purchasing batteries for our existing solar panels super easy. He answered all our questions in a timely manner. For anyone thinking about installing solar panels ang/or batteries, you can't go wrong with John and the team.
Maddy KooMaddy Koo
08:36 20 Aug 23
What can I say? It actually took me a while to write a review because I believe in second chances. I got my solar installed in April 2023. If I had to review the presale and sale experience I would give a 5 stars. However I think customer service and after sales service is more important than the sale process because it is after a company gets your money that you can judge if they really value you as a customer and more importantly if they hold all their promises. Since April someone was meant to contact me to explain how to use the app so I can monitor how well the system is working. I waited, waited waited. In June I sent a message to my sales person telling him how disappointed I was with the service. Straight away I got an apology and another promise someone would be in touch “shortly”. We are now almost at the end of August and I am still waiting. I let you be the judge of their so called customer service.An unhappy customer 😔Update @ 22/08/23It was unfortunate I had to write a review for things to be taken seriously. Somewhere down the line there was an internal miscommunication but I have to say that the response was prompt and they dealt with the matter in a very professional manner. Thank you.I’m a happy customer again 😃
Christine SaadChristine Saad
03:54 15 Aug 23
Outstanding customer service and adequate information on how my solar panel would be laid out onto my roof.Excellent work ethics from the inspection team on how my inverter would be positioned and how the system would most work efficiently. Tyler was a delight
Herbert TreutleinHerbert Treutlein
02:13 12 Aug 23
I purchased a Daikin ducted reverse cycle air conditioner/heater end of last year (2022) to replace our gas heater for the whole house. This was an involved installation as the electric switchboard had to be replaced as well. I am very happy with the purchase and advice from Online Air & Solar. Not only is the new system cheaper to run than our old one, but it provides efficient cooling in summer as well. The sales and installation teams were very helpful and professional. Another great experience is the after sales support I receive(d) from Online Air & Solar. I always received a quick reply when I needed help which was great and comforting. Even when the system had a serious error which turned out to be a warranty issue, Online Air & Solar's support was quick to help and they contacted Daikin so that the issue could be resolved as quickly as possible. I am grateful for their help and services and would not hesitate to chose them again.
Anthony FrickerAnthony Fricker
01:28 11 Aug 23
Efficient, knowledgeable, happy to explain things, and stand by their work. Only install quality products. Highly recommended 👌
Yavuz SalmanYavuz Salman
12:28 01 Aug 23
Fantastic from day one sales team were great the team onthe day were right on timevery friendly and professional service would recommend online Air & solar to everyone
Marion May CampbellMarion May Campbell
03:02 21 Jul 23
Just had IStore heat pump installed via Online Air & Solar. Their consultant Tanvir and team of plumbers and electricians were extremely polite, punctual, friendly, efficient, and highly professional. An outstanding unit!
Henry QuachHenry Quach
06:37 24 Aug 22
The installers were great - went above and beyond to explain everything and answer questions - even with things not directly related to our Mitsubishi Electric split system installation - just general questions and advice about our current renovation work. Customer service also answered all our questions and got us through their streamlined quotation and acceptance process. We particularly like how they had the most competitive quote - in fact they even offered to price match if I had found a more competitive quote - all this with a 6 year installation guarantee. Very happy with the overall installation and service!
Rick GAtRick GAt
04:49 27 Jul 22
Great service advise and information. Team cam in and did the job efficiently. Professional service that is hard to beat. Highly recommend without reservations.
Anne CousinsAnne Cousins
06:34 24 Jul 22
Online Air & Solar were very professional and efficient in quoting for and subsequently installing our solar panels and battery. We are very pleased with the work and the results and have no hesitation in recommending them to other consumers.
Wendy Le NouryWendy Le Noury
02:47 08 Jul 22
Had my solar panels installed yesterday. What a great team. Talked me through everything they were doing. Arrived on time and were very friendly. Thanks team
Tony StojkovskiTony Stojkovski
10:42 07 Jul 22
The guys from Online Air and Solar did a fantastic job, always on time or advised if they were late. From the solar panels to the battery their work, attitude, communications and friendliness was outstanding, gee they even took their shoes off when having to enter my house.Also the office communication was fantastic, if there was an issue it was sorted and dealt with immediately.Great bunch of young guys. Many other companies can take a leaf out of their book.Thanks for your great work guys.
Bill AlexanderBill Alexander
07:04 30 Jun 22
The entire team from Online Air & Solar were extremely professional when they arrived and very meticulous in their work. The whole installation was clean, tidy and I couldn't have asked for more. I would happily recommend these electricians and your company to anyone and will contact you again if I need further electrical work done. Online Air & Solar were consummate professionals and went the extra steps to answer my questions regarding the installation. Lasting impression was a professional installation carried out by highly experienced team.
Leanne ParsonsLeanne Parsons
20:42 22 Feb 22
The whole team at Online Air & Solar have been exceptional. I was contacted quickly by the sales team who provided me with a quote in record time that was affordable. The admin staff kept me up to date as to when installation would occur. My split system was installed quickly and exactly where I wanted it. Ryan the electrician did an amazing job in what was a difficult situation. Very pleased with the price and service. Highly recommend them.
Sharon KingSharon King
01:14 20 Jan 22
Such an easy and pleasant experience with Online Air and Solar.From the great support with the application process and paperwork to the great work by the installation team.Polite and pleasant team who cheerfully explained every step and ensured we knew exactly what was happening and how it all works.Very happy with the entire process and looking forward to future savings.Highly recommend these guys if you want solar, want to know more about it or are just thinking about it. They can answer all of your questions.
anne Muscatanne Muscat
00:26 30 Nov 21
The staff were very efficient, courteous and knowledgeable. They explained everything thoroughly when they had finished. They cleaned up everything before they left and I am very happy to highly recommend them.
Wayne CumminsWayne Cummins
09:29 26 Nov 21
Just had a Split System Air Conditioner put it using Online Air & Solar after having Solar Panels installed last year. Always a pleasure to deal with. Always helpful and reliable, do a great job and clean up after. Will continue to support them. Thanks for Always doing a great job.
Andy BAndy B
22:20 18 Nov 21
Had split system installed. Good experience from start to finish. Installers very tidy and efficient. Definitely would use them again.
Bruce GrayBruce Gray
02:44 17 Nov 21
Well done Brendan and crew, got the job completed despite the weather. Looks good and awaiting inspection and switch on.
yaser khazanyaser khazan
00:29 22 Oct 21
The staff is so amazing and friendly! I can trust what they say, special thanks to MOZHDEH (operation manager) she was with me all the timeanswering any questions and never makes you feel rushed ,Highly recommended
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